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Stage 1 Focused on products
Quality inspection after production. -
WALTER SHEWHART
known as the father of statistical quality control ."Total Quality"
Borm Place: Ilinois -
William Edwards Deming
14 Principles of Deming// Japan // 2nd world war
Born Place: Iowa -
Stage 2. Focused on processes
Quality inspection during the manufacturing process (Shewart, Deming, Shingo)
*This period starts on the 30`s and ends on the 50's -
Shigeo Shingo
Statistical Quality Control . ( assembly processes)
Born Place: Tokio -
Armand V. Feigenbaum
He created the concept of Total Quality Control , then known as Total Quality Management .
Born Place: New York -
Stage 3. Focused on system
Quality assurance throughout the system (Feigenbaum, Ishikawa)
*This period starts on the 50's and end on the 60's -
Kaoru Ishikawa
Implementation of Quality Systems appropriate to the value of s business processes. The Quality System of theoretical esta include two types : management and evolving .
Born Place: Tokio -
Stage 4. Focused on prevention
Continuous improvement, reducing non-quality costs (Juran)
*This period starts on 60's and end on 70's -
Genichi Taguchi
Developed a methodology for iimprove the quality of manufactured products .
Birth place: Niigata, Japón. -
Stage 5. Focused on people
Employee training, quality circles (O´Dell)
*This period starts on 60's and end on 70's -
Joseph Juran
Developed tools and techniques for managing quality. (Juran Trilogy)
Born Place: Brăila, Rumania -
Stage 6. Focused on costs
Loss function (Taguchi)
*This period starts on 60's and end on 70's -
Stage 7. Focused on culture
Cultural change in the organization (Schein)
*This period starts on 80's and end on 90's -
Edgar Henry Schein
Organizational development in many areas
Place of Birth: Zurich -
Stage 8. Focused on service
Customer satisfaction
*This period starts on 80's and end on 90's -
Stage 9. Reoriented on processes
Process reengineering
*This period starts on 80's and end on 90's -
Stage 10. Global focus
Total Quality Management, excellence throughout the organization and value system (Mikel Harry)
*This period starts on 90's and its up today -
Mikel J. Harry
Achitect of Six Sigma and the world's leading authority within this field.
Birth of Place: Arizona
