FAQ

01 / General

Which browsers do you support?

We try to support the two most recent versions provided by the major desktop and mobile browser vendors. These include Google Chrome, Internet Explorer, Edge, Firefox and Safari.

To find out more about your current browser version, please visit the What Browser website. For information on the most up-to-date versions check out Browse Happy website.

If you choose to use an older browser large portions of the site will continue to work, but your mileage will vary.

I've found a bug!

Oh dear!

We would love to hear about it, however please continue to read the FAQ page to make sure it's not a known issue. If it's not covered, please make a bug report and we'll see if we can fix it for you.

02 / Timelines

Can other people view my timelines?

Once you publish your timeline your timeline will be listed on the site and anyone will be able to view it.

You can also collaborate on a draft timeline with others, please see the collaboration section.

How do I publish my timeline?

You can publish your timeline directly from your dashboard or the timeline edit page.

From your dashboard: Click the arrow in your timeline's title bar then move the slider from draft to public. From the timeline edit page: Click the edit button next to your timeline's title and change the publish status to public and save your changes.

How do I embed a timeline on another page?

You have to be a premium account holder and your timeline has to be public to be embedded.

Once your timeline has been published, click the share icon below your timeline and copy and paste the embed code from the embed tab to where you want to display your timeline. Note: The share icon doesn't appear while in timeline edit mode.

Can I change the colors of a timeline I embed on another page?

Yes, our Pro plan allows you to customize your embed colors.

How do I print a timeline?

To view the print-friendly version of the timeline, click "Menu" in the timeline header and select "Print". Note: The print icon doesn't appear while in timeline edit mode and shows as three dots on smaller sized screens.

How many timelines can I create?

You can create as many public timelines as you want. The number of timelines you can keep in draft depends on the type of plan you are on.

Can I create a timeline with BCE/BC dates?

Yes, just check the BCE/BC box when adding your date.

How much text can I add to each event or timespan?

The title is limited to 255 characters and the description is limited to 500 characters.

Can I create year-only events?

Yes, just fill in the year when creating your event or timespan, the month and day fields are optional.

Which image formats and sizes work best on Timetoast?

We support most standard image formats such as .jpg, .png and .gif as well as many others, we use standard image processing software to try and accept as many image formats as possible.

When you upload an image to Timetoast we also create a number of smaller image sizes, for instance cropped square-shaped thumbnails. For this reason images uploaded in portrait orientation will miss the top and bottom portion when cropped to a square. Images uploaded in a landscape orientation will miss the left and right portions of the image when displayed as a square. For this reason it is a good idea to choose images where the main focus of the image lies in the middle.

I've found a mistake in one of your timelines, should I let you know?

All the timelines on the site are created by our members.

There is no need to contact us about mistakes as we don't have editorial control of the timeline content itself.

How many embedded views can my timeline have?

We don't enforce a limit on the number of embedded views you can have.

How many events can I add to a timeline?

Timetoast works best with about 40 to 50 events per timeline. You are free to add more, but your mileage may vary depending on the processing power of your computer.

We don't recommend adding more than 150 events as this will significantly impact the availability of your timeline; you should probably split it into multiple timelines, each covering a specific era.

We don't currently enforce a limit on the number of events you can add to a timeline.

03 / Your account

I'm having trouble signing in, what should I do?

First make sure that you have activated your account properly. You should have received a signup confirmation email when you registered. Note: Premium accounts are confirmed automatically. The confirmation email contains a link that you need to click to activate your account. If you can't find the email, try looking in your junk-mail box.

If your account is already activated/confirmed, you can use the 'forgot password' page to request a password reset email. Fill in the email you used to sign up and you will receive a password reset link by email.

How do I upgrade/downgrade my account?

You can upgrade or downgrade your account at any time from plans & billing section, accessible from your account settings page.

How do I close my account?

You can close your account at any time from your account settings page. Closing your account will remove all your data from the site, including any additional user accounts you may have created with your premium account. Closing your account will also cancel your subscription, after which you will no longer be billed.

If you email or message us requesting your account to be closed, we may not be able to respond to your request before your next invoice is due. This could potentially result in unwanted charges and because of this we kindly request you to close your own account using the 'close account' functionality provided.

04 / Plans & Billing

About our 30-day money back guarantee

Timetoast Premium Accounts include a 30-day money back guarantee for all new accounts. If you are dissatisfied with the premium account service for any reason, you can receive a full refund if you cancel your premium account or downgrade within 30 days of account creation. Please contact us by email with the subject line: 'Refund Request' if you believe you are eligble for a refund.

Depending on your bank, it will take 5-10 days for your refund to be processed and the funds to appear back in your account.

Please note: If you cancel or downgrade after the first 30 day term has passed, you are no longer eligible for a refund. If you plan on requesting a refund, please make sure that you closed or downgraded your account within the 30-day term or we will be unable to reimburse you. Please see the upgrading/downgrading section for more information.

Is the subscription fee a recurring charge?

Yes. Paid Timetoast subscriptions are billed monthly or yearly, depending on which billing cycle you choose.

When will I be charged?

We charge you on the same day of each billing cycle that your subscription was originally created on. For instance if you started a monthly subscription on the 20th, you will be charged on the 20th of each month.

If the date does not occur every billing cycle (e.g., you subscribed on the 31st, but the next month only has 30 days), then we will simply charge you on the last day of the month.

Can I download my invoices?

Yes, you can view and download all your invoices from the "Plans & Billing" page. (Available from: Account -> Settings -> Plans & Billing -> View invoices).

How can I cancel my subscription?

To cancel your premium subscription, simply downgrade your account to a free plan or close your account completely. See the upgrading/downgrading section and the closing account section for more information.

What happens if I change my subscription to a plan with a different billing cycle?

If you switch to a new billing cycle, for instance monthly to yearly, your new billing period begins immediately and you will be charged for the first period, less the account balance.

If the account balance amount is larger than the amount due, you will not be charged anything, and the account balance is carried over to future billing periods, until it's spent down.

What happens if I change my subscription to a plan with the same billing cycle?

We immediately create a new line item for the remaining portion of the current billing period at the new plan rate. At the next scheduled billing, you will be charged for the line item and the full charge for the upcoming period, less the account balance.

If the account balance amount is larger than the amount due, you will not be charged anything, and the account balance is carried over to future billing periods, until it's spent down.

What happens if I downgrade my account to the Free plan in the middle of my billing cycle?

If you downgrade your account in the middle of a billing cycle, you will immediately be downgraded and will forfeit the remaining duration of your premium account. If you change your mind, and do not wish to forfeit the remaing duration of your premium account, please contact us to reactivate your subscription.

Please note that you may be eligble for a refund under our 30-day money back guarantee, please contact us by email with the subject line: 'Refund Request' if you believe you are eligible for a refund.

05 / Premium features

What's the easiest way to add users to my account?

The easiest way to add users is to use group signup codes. After creating a group you will see the signup code appear on the group members screen. You can give this code to people you would like to add to your account.

All they then need to do is click "Sign up," enter the code at the top of the plans page and they will be taken to a registration page to choose a username and password.

You can also add and remove individual users from the users tab. Please refer to the 'How can I manually add a user?' section for more.

How can I manually add a user?

Go to your users tab and select the number of users that you would like to create. After doing so, select the users you would like to activate using the checkbox and click 'print activation links'.

You will be taken to a page that will allow you to print (or copy/paste if you cancel the auto-print dialog) their unique account activation links.

How can I remove a user from my account?

Go to your users tab and select the user you would like to remove using the checkbox. Just click 'Delete' to remove the user. This will delete the user as well as any timelines they have created. This action is not un-doable.

How can I collaborate with other people?

First create a group, or be invited to one. To create a group you need a premium account but you don't need one to receive an invitation. From the timeline edit page click the "collaborate" button and add a viewer permission for the group from the sidebar.

If you would like to allow members of the group to edit the timeline, you should give them the Editor role instead. If you also want to allow them to delete the timeline, pick the Admin role.

Will users I add under my account see ads?

No.